What is the Police Touristique and how do I reach them?
The short answer
The Brigade Touristique (Tourist Police) is Morocco's dedicated police unit for assisting visitors. In Marrakech: station on Place Jemaa el-Fna near the post office. Direct line: +212 524 384 601. 24-hour line: +212 524 888 680. National emergency: 19 (police), 177 (gendarmerie), 112 (mobile). Tourist Police units also operate in Fes, Casablanca, Rabat, Tangier, and Agadir. File a procès-verbal for stolen items — required for insurance claims.
Your phone is gone. You felt a hand near your pocket in the souk, looked down, and it was already over. Or: a man won't stop following you through the derb, insisting he's your guide. Or: a taxi driver is refusing to use the meter and won't let you out. You need help. In Morocco, the number you want is not 911.
The Brigade Touristique — the Tourist Police — is a dedicated division of Morocco's national police specifically trained to assist visitors. Officers speak multiple languages, typically French, English, and sometimes Spanish. They handle theft, harassment, disputes with vendors or drivers, overcharging, and any situation where a tourist needs police intervention. They operate in plainclothes and in uniform, on foot and on motorcycles.
The brigade was created after government research found that most tourists loved Morocco but many wouldn't return because of hassle. The Tourist Police are the institutional response to that finding — and they've made significant progress. Their presence in major tourist areas is deliberate but calibrated: visible enough to deter problems, discreet enough to avoid making the city feel over-policed.
In Marrakech, the Tourist Police station is on Place Jemaa el-Fna, near the post office, on the side closest to the Koutoubia mosque. Direct line: +212 524 384 601. A second number, +212 524 888 680, operates as a toll-free line accessible 24 hours a day. Plainclothes officers patrol the square and surrounding souks continuously. If you're in trouble in Jemaa el-Fna and shout "police," officers will typically respond within a minute.
For general emergencies anywhere in Morocco: dial 19 for police in urban areas, 177 for the Gendarmerie Royale outside cities, 150 for ambulance, and 15 for fire. From a mobile phone, 112 also works as a universal emergency number. These are national numbers — they work in every city.
Marrakech is not the only city with a Brigade Touristique. Morocco operates Tourist Police units in all major tourist destinations: Fes, Casablanca, Rabat, Tangier, and Agadir all have dedicated brigades with officers assigned to medinas, tourist sites, and transport hubs. In 2023, the units received new uniforms and updated vehicle livery — part of a broader national investment in tourist safety infrastructure as Morocco prepares for increased international attention through 2030.
Smaller cities like Essaouira, Chefchaouen, and Ouarzazate have police presence in tourist areas, though dedicated tourist brigade offices may not be as prominently marked. In these cities, your riad or hotel is often the fastest route to police assistance — staff know the local officers and can call on your behalf.
If your phone is stolen, file a report at the Tourist Police station. You will need your passport. The report — a procès-verbal — is essential for insurance claims and for cancelling your SIM. People who need to block a phone remotely tend to do that first from another device if possible. If your passport is stolen, contact your embassy or consulate after filing the police report. Morocco has embassies and consulates from most countries in Rabat, with consulates also in Casablanca, Marrakech, and Tangier.
For harassment: the Tourist Police take this seriously. If someone is following you, pressuring you, or making you feel unsafe, the nearest uniformed officer or any shopkeeper will help. The Arabic phrase "Ha-shooma!" — shame on you — said loudly, will draw immediate attention from locals, who will almost always intervene.
Most long-stay visitors keep the numbers in their phone. Write them on a piece of paper in your bag. If your phone is the thing that's been stolen, the number in your phone is useless.